Warranty & Service
For forty years we've measured, made, and installed window treatments in Los Angeles — same family, same crew. Here is exactly what we stand behind, in writing.
Luma Product Warranty
| Product | Warranty |
|---|---|
| Roller Shades | 5 years |
| Sheer Shades | 5 years |
| Dual Roller Shades | 5 years |
| Dual Sheer Shades | 5 years |
| Zebra Shades | 3 years |
| Modern Roman Shades | 3 years |
Covers manufacturing and material defects — fabric, mechanism, motor, and hardware. Within the warranty period we repair or replace the affected shade at no charge for parts or product. Coverage begins on the date of delivery or installation.
Installation Warranty — 3 Years
Every Luma shade we install is installed by our own crew. For three years from the installation date, anything to do with that installation — brackets, alignment, operation — we come back and fix at no charge. Damage from accidents or misuse is not included.
Service in Years 4 and 5
Products with a five-year warranty remain covered for the product itself in years four and five. Because our installation warranty runs three years, a service visit in that window is billed for the trip and labor only — the replacement parts or shade are still free.
Online Orders We Didn't Install
Shades ordered through our online store and shipped to you carry the same product warranty. Because we didn't install them, service is handled by shipping: we send replacement parts, or arrange for the shade to come back to our workroom for repair, and we cover shipping both ways within the warranty period. On-site service is not included for orders outside our installation service area.
Half-Price Replacement — After the Warranty Ends
Once the product warranty on a Luma shade expires, that same window can be re-shaded with any Luma product at 50% off.
- 50% off the current list price at the time of replacement — not the original purchase price
- Same window, same size as the original shade
- Original purchaser only; proof of purchase (order number or invoice) required
- One half-price replacement per window
- Not combinable with other promotions or discounts
- Covers the shade only — installation, shipping, and sales tax are not included
- Subject to the product line still being offered at the time of replacement
What Isn't Covered
- Accidental damage, misuse, or abuse
- Damage from improper cleaning or harsh cleaning products
- Damage from customer self-installation, or from removal and reinstallation not performed by us
- Normal wear, and gradual fading or discoloration from sun exposure
- Unauthorized modification or third-party repair
- Products moved to a window other than the one they were originally made for
How to Make a Claim
Call 626-451-9841 or email admin@angel-drapery.com with your order number and a photo of the issue. Online orders can also start at Track Order. We'll tell you within one business day whether it's a warranty repair, a replacement, or something we can walk you through over the phone.